Support
We’re here to help.
Aion is your private, on-device health companion. If something isn’t working or you have a question about your data, reach out — and please don’t include sensitive health details in your first message; we’ll guide you on what we need.
We aim to respond within 2 business days.
Common questions
Where is my health data stored?
On your device, encrypted at rest. With Aion Core, your data never leaves your device except to your own computer over your own local network (the Aion Bridge). See the Privacy Policy for details.
Does Aion send my data to AI services?
Only in optional Aion Standard cloud assistant modes, and only after you give explicit permission that names the provider. On-device assistant modes keep everything local. We never use your health data for advertising or to train AI models.
How do I connect Apple Health or a device?
In the App, open Settings → Health (or the relevant connector) and follow the prompts. Aion only requests the data types needed for the features you use, and you can change permissions anytime in your device settings.
How do I use the Aion Bridge with my computer?
Start the bridge in the App, then pair your computer using the one-time code shown on your phone. The connection stays on your local network. Stopping the bridge clears the pairing.
How do I delete my account and data?
In the App, go to Settings → Account → Delete Account. This removes your account and the health data we hold for it. Data stored locally is removed when you delete it or uninstall the App.
How do I manage or cancel a subscription?
Subscriptions are billed through the Apple App Store. Manage or cancel them in your device’s App Store account settings (Apple ID → Subscriptions).